Shipping Information
Morgan & Reid delivers across Australia and New Zealand. Orders are dispatched the next business day from our Sydney warehouse, using trusted delivery partners to ensure your order arrives safely and on time.
Delivery regions
We currently ship to:
- Australia
- New Zealand
We operate as an online store and do not offer warehouse pickup.
Shipping costs
Australia
- Free Standard Shipping on Morgan & Reid products to most Australian locations
- $12.95 Standard Shipping for Archive and Sale items to most Australian locations
Due to significantly higher carrier costs, different shipping rates apply to some regional and remote locations. Your exact shipping rate is calculated automatically using your delivery postcode and, where applicable, the total weight of your order.
Regional & remote shipping
| Region | When It Applies | Standard Shipping |
|---|---|---|
| Regional Western Australia | Selected regional WA postcodes | $15.00 |
| Northern Territory | NT postcodes | $25.00 |
| Regional NSW | Orders 7 kg or more in selected regional postcodes | $25.00 |
| Regional Victoria | Orders 5 kg or more in selected regional postcodes | $25.00 |
| Regional Queensland | Orders 3 kg or 4 kg or more depending on postcode | $25.00 |
| Regional South Australia | Orders 3 kg or more in selected regional postcodes | $25.00 |
| Tasmania | Orders 5 kg or more | $25.00 |
| Remote Locations | Selected remote island and remote WA postcodes | $29.95 |
These amounts are the total Standard Shipping charge, not an additional surcharge on top of another shipping fee.
Orders below the applicable regional weight threshold continue to receive the normal shipping rate. Your final shipping cost will always be shown at checkout before payment.
Express shipping
Express Shipping is available for eligible Australian orders:
- Orders up to 5 kg: $20.00
- Orders over 5 kg and up to 10 kg: $35.00
Express Shipping may not be available for some regional and remote postcodes or for orders above the applicable weight limits. Available delivery options are shown automatically at checkout.
New Zealand
- Free shipping on Morgan & Reid products
- $12.95 flat rate shipping for Archive and Sale items
Shipping costs are displayed at checkout before payment.
Dispatch times
Orders are dispatched the next business day from our Sydney warehouse.
- Orders placed Monday to Thursday are typically dispatched the following business day.
- Orders placed from Friday afternoon through the weekend will be dispatched Monday.
- Dispatch does not occur on public holidays.
If a product has a different dispatch timeframe, it will be clearly shown on the product page.
Order checks
To protect our customers, some orders are checked before dispatch. If our system flags an order for a payment or security check, we'll hold it until we can verify the details, and we may contact you by email. Once the check is complete, your order will be dispatched as normal. If we can't verify an order, we'll cancel it and issue a full refund.
Estimated delivery times
Delivery timeframes below are estimates from the date of dispatch.
Australia
- Sydney Metro: 1 to 2 business days
- NSW & VIC: 2 to 3 business days
- Regional NSW & VIC: 4 to 7 business days
- Adelaide: 2 to 3 business days
- Regional SA: 4 to 7 business days
- Queensland: 2 to 4 business days
- Regional QLD: 4 to 7 business days
- Western Australia: 7 to 10 business days
- Tasmania: 4 to 8 business days
New Zealand
- Estimated delivery: 7 to 14 business days
Please note delivery times may vary during peak periods.
Tracking
All orders include tracking.
Once your order is dispatched you will receive a tracking link by email. You can also track deliveries easily using the Australia Post app.
Important delivery notes
- Delivery is not available on weekends or public holidays.
- Please ensure your delivery address is correct before completing checkout.
- Incorrect addresses may result in delays or redelivery fees.
Missing parcels or delivery issues
If your order is missing, delayed, or arrives damaged, please email us at hello@morganandreid.com.au.
Please include:
- Your order number
- A description of the issue
- Photos where applicable
Please let us know as soon as possible, ideally within 7 days of delivery, so we can lodge a claim with the courier. This does not limit your rights under the Australian Consumer Law.
If you added Checkout+ in your cart, your parcel is protected against loss, damage, or theft while in transit.
Pre-orders
If your order includes a pre-order item, your order will ship once the pre-order item becomes available.
If you would like in-stock items sooner, please place separate orders.
Pre-order dates are estimates and may change due to shipping or production delays.
If you cancel a pre-order for change of mind, the cancellation is issued as store credit for the full order value, valid for 12 months. If we cancel a pre-order, for example because of a stock shortage, you will receive a refund. You can cancel a pre-order at any time before it is dispatched by emailing hello@morganandreid.com.au with your order number.
Order changes and cancellations
You can change or cancel your order yourself for 1 hour after placing it, using View your order in your order confirmation email.
After that, email hello@morganandreid.com.au with your order number as soon as possible. Orders are dispatched the next business day, so once your order has been processed by our warehouse we can't guarantee we can change or cancel it.
If your order has already been dispatched and you no longer want it, you can return it under our Returns Policy.