Frequently Asked Questions

Are you an Australian company?

Yes. Morgan & Reid is an Australian-owned brand. We operate online and fulfil orders from our Sydney warehouse.

Where are you located?

We are based in Australia and operate exclusively online. All orders are dispatched from our Sydney warehouse.

What are your delivery charges?

We offer free shipping across Australia and New Zealand on Morgan & Reid products. Archive and Sale items have a flat rate shipping fee of $12.95. Different rates apply to some regional and remote Australian locations. See our Shipping page for details.

How long does dispatch take?

Orders are dispatched the next business day from our Sydney warehouse. Orders placed from Friday afternoon through the weekend are dispatched Monday. Tracking details are sent via email once your order has been shipped.

Can I change or cancel my order?

Yes, for 1 hour after placing it. Use View your order in your order confirmation email to make changes or cancel. After that, email hello@morganandreid.com.au with your order number as soon as possible. Once your order has been processed by our warehouse we can't guarantee changes, but you can return it under our Returns Policy.

Where is my order?

Once dispatched, you will receive tracking information via email. If you cannot find it, please check your junk folder. If your order is delayed, missing or arrives damaged, email us at hello@morganandreid.com.au with your order number.

My order arrived, but it is missing an item.

Some orders may ship in separate parcels. Please check your tracking emails carefully. If you believe an item is missing, contact us at hello@morganandreid.com.au.

How do returns or exchanges work?

Returns and exchanges are managed through our online returns portal. If your item is unused and in its original packaging, you may submit a return request within the timeframe outlined in our Returns Policy. Please visit our Returns page to begin.

Do you accept change of mind returns?

Yes. Change of mind returns are accepted within the timeframe outlined in our Returns Policy, provided items are unused and in original packaging. For hygiene reasons, some products cannot be returned for change of mind once opened, and Archive and Sale items are final sale for change of mind. This does not affect faulty items. Please refer to our Returns Policy for full details.

Do your comforters require a quilt cover?

No. Morgan & Reid comforters are designed to be used without a quilt cover. They are finished to look complete on their own.

How do I choose the right size?

Each product page includes a detailed size guide specific to that item. We recommend checking your mattress dimensions before ordering. If you prefer a fuller drape or share the bed, consider sizing up.

How do I get notified about out-of-stock items?

If a product is unavailable, you can select “Notify when available” on the product page and enter your email to receive a restock alert.

What payment methods do you accept?

We accept Visa, Mastercard and American Express cards, PayPal, Shop Pay and Afterpay.

Are your products available in-store?

No. Morgan & Reid operates exclusively online.