Frequently Asked Questions

Are you an Australian company?

Yes. Morgan & Reid is an Australian-owned brand. We operate online and fulfil orders from our Australian warehouses.

Where are you located?

We are based in Australia and operate exclusively online. All orders are dispatched from Australian warehouses.

What are your delivery charges?

We offer free shipping across Australia and New Zealand on Morgan & Reid products. Items from our Archive collection or marked sale items incur a flat rate shipping fee of $12.95.

How long does dispatch take?

Orders are typically processed within 24 to 48 hours. During peak periods, dispatch times may be slightly longer. Tracking details are sent via email once your order has been shipped.

Where is my order?

Once dispatched, you will receive tracking information via email. If you cannot find it, please check your junk folder. For delivery delays, contacting the courier directly can often provide the fastest update.

My order arrived, but it is missing an item.

Some orders may ship in separate parcels depending on stock location. Please check your tracking emails carefully. If you believe an item is missing, contact us at hello@morganandreid.com.

How do returns or exchanges work?

Returns and exchanges are managed through our online returns portal. If your item is unused and in its original packaging, you may submit a return request within the timeframe outlined in our Returns Policy. Please visit our Returns page to begin.

Do you accept change of mind returns?

Yes. Change of mind returns are accepted within the timeframe outlined in our Returns Policy, provided items are unused and in original packaging. For hygiene reasons, certain products may not be eligible. Please refer to our Returns Policy for full details.

Do your comforters require a quilt cover?

No. Morgan & Reid comforters are designed to be used without a quilt cover. They are finished to look complete on their own.

How do I choose the right size?

Each product page includes a detailed size guide specific to that item. We recommend checking your mattress dimensions before ordering. If you prefer a fuller drape or share the bed, consider sizing up.

How do I get notified about out-of-stock items?

If a product is unavailable, you can select “Notify when available” on the product page and enter your email to receive a restock alert.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and Afterpay buy now pay later is available at checkout.

Are your products available in-store?

No. Morgan & Reid operates exclusively online.