Returns & Exchanges

We want you to feel confident shopping with Morgan & Reid. If your order isn't quite right, we're here to help.

Most unused items can be returned or exchanged within 30 days of purchase through our easy online Returns Portal.

✓ 30 Day Returns
✓ Easy Exchanges
✓ Australian Customer Support

Start your return here:
Customer Returns Portal

Return Options

Exchange

Need a different colour, size or product? We accept exchanges on eligible items within 30 days of purchase.

Store Credit

Receive the full product value paid (excluding shipping) as store credit, valid for 12 months.

Refund

Prefer a refund? Eligible returns can be refunded less a $12 restocking fee. Original shipping charges are non-refundable.

How Returns Work

Submit your request through our Returns Portal.
Package your item in its original packaging with all labels attached.
Follow the return instructions provided.
Once received, we'll inspect and process your return within 7–10 business days.

Eligible Return Conditions

To qualify for a change of mind return or exchange, items must be:

Unused and unwashed
In original condition
Returned with all original packaging and labels
Free from damage, stains, odours or pet hair

Items must be returned exactly as received.

Returns Without Original Packaging

If the product is unused but the original packaging has been opened or damaged, we may:

Return the item to you at your cost; or
Deduct up to 30% of the product value before issuing a refund or store credit.

Checkout+ Returns Protection

Add Checkout+ at checkout for additional peace of mind.

Your order will include:

Free return shipping on eligible returns
Free exchanges
Package protection for lost, stolen or damaged parcels

If you choose not to purchase Checkout+, eligible returns can still be processed through our Returns Portal, however return shipping costs will be your responsibility.

Final Sale Items

Archive and Clearance items are final sale and cannot be returned or exchanged for change of mind.

This includes incorrect colour, size or product selections.

Hygiene Products

For hygiene reasons, once opened, we cannot accept change of mind returns or exchanges on:

Pillows
Quilts
Comforters
Mattress Protectors
Mattress Toppers
Electric Blankets
Under Blankets
Blankets

Faulty Products

If you believe your item has a manufacturing fault, please contact us as soon as possible.

We'll assess the issue and provide a repair, replacement or refund where required under the Australian Consumer Law.

Order Changes & Cancellations

Need to make a change?

Please contact us as soon as possible at hello@morganandreid.com.au

Once an order has been packed or dispatched, we may no longer be able to cancel or amend your order.

Return to Sender Parcels

If your parcel is returned due to an incorrect shipping address or because it was not collected from the carrier, a $20 reshipping fee will apply.

If you choose a refund instead, the $12 restocking fee plus any carrier return charges will be deducted from your refund.

Frequently Asked Questions

Can I exchange for another colour or size?

Yes, subject to stock availability.

How long does it take to process my return?

Returns are generally processed within 7–10 business days after arriving at our warehouse.

Who pays for return shipping?

If you purchased Checkout+, return shipping is included for eligible items. Otherwise, return shipping is the customer's responsibility.

Can I return a gift?

Yes. Contact our support team and we'll be happy to assist.

Need Help Choosing?

If you're unsure which comforter is right for you, use our Comforter Finder or contact our team before ordering. We're always happy to help you choose the right product for the way you sleep.

Need Help?

Email us anytime at hello@morganandreid.com.au and our Australian support team will be happy to assist.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.