Terms of service
Last updated: 5 November 2026
OVERVIEW
This website is operated by Pomide Pty Ltd as trustee for the Neocleous Family Trust, trading as Morgan & Reid (ABN 24 330 903 714). Throughout the site, the terms "we", "us" and "our" refer to Morgan & Reid. Morgan & Reid offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced here and/or available by hyperlink, including our Shipping Policy, Returns Policy and Privacy Policy.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms.
Our store is hosted on Shopify. Shopify provides us with the online ecommerce platform that allows us to sell our products and services to you.
SECTION 1: ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least 18 years of age.
You may not use our products for any illegal or unauthorised purpose nor may you breach any laws that apply to you.
You must not transmit any worms or viruses or any code of a destructive nature.
A breach of any of the Terms may result in immediate termination of your Services.
SECTION 2: GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time, subject to applicable law.
You understand that your content (not including card information) may be transferred unencrypted and involve transmissions over various networks.
Card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service without our written permission.
SECTION 3: ACCURACY OF INFORMATION
We take care to keep the information on this site accurate, complete and current, but it may not always be. Subject to the Australian Consumer Law, we are not responsible if information on this site is not accurate, complete or current.
This site may contain historical information that is provided for reference only.
We reserve the right to modify the contents of this site at any time.
SECTION 4: PRICES AND MODIFICATIONS TO THE SERVICE
Prices for our products are subject to change without notice. The price that applies to your order is the price shown at checkout when you place it.
We reserve the right to modify or discontinue the Service at any time without notice.
SECTION 5: PRODUCTS
Certain products may be available exclusively online through the website.
These products may have limited quantities and are subject to return according to our Returns Policy.
We have made every effort to display product colours and images as accurately as possible.
SECTION 6: ORDERING
You agree to provide current, complete and accurate purchase and account information.
We reserve the right to refuse or cancel any order you place with us. If we cancel an order after you have paid, we will issue a full refund.
Order checks
To protect our customers, some orders are checked before dispatch. If our system flags an order for a payment or security check, we'll hold it until we can verify the details, and we may contact you by email. Once the check is complete, your order will be dispatched as normal. If we can't verify an order, we'll cancel it and issue a full refund.
Changing or cancelling your order
You can change or cancel your order yourself for 1 hour after placing it, using View your order in your order confirmation email.
After that, email hello@morganandreid.com.au with your order number as soon as possible. Orders are dispatched the next business day, so once your order has been processed by our warehouse we can't guarantee we can change or cancel it.
If your order has already been dispatched and you no longer want it, you can return it under our Returns Policy.
Pre-orders
Pre-orders are dispatched once the item arrives at our warehouse, as set out on our Pre-Orders page. Dispatch dates are estimates. If we cancel a pre-order, for example because of a stock shortage, you will receive a refund.
SECTION 7: PAYMENT
We accept Visa, Mastercard and American Express cards, PayPal, Shop Pay and Afterpay. If you pay with Afterpay or PayPal, their own terms also apply to that payment.
SECTION 8: SHIPPING AND DELIVERY
Orders are dispatched the next business day from our Sydney warehouse, subject to the order checks above. Shipping costs, delivery estimates and how to report a missing or damaged parcel are set out in our Shipping Policy.
SECTION 9: RETURNS, REFUNDS AND FAULTY GOODS
Change of mind returns, exchanges and refunds are handled under our Returns Policy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
SECTION 10: OPTIONAL TOOLS
We may provide access to third-party tools which we do not monitor or control. Your use of these tools is at your own risk, subject to the Australian Consumer Law.
SECTION 11: THIRD-PARTY LINKS
Third-party links may direct you to external websites that are not affiliated with us.
We are not responsible for examining or evaluating the content or accuracy of these sites.
SECTION 12: USER COMMENTS
If you send creative ideas, suggestions or materials to us, you agree that we may use them without restriction.
We have no obligation to maintain comments in confidence or pay compensation.
SECTION 13: USER GENERATED CONTENT
Morgan & Reid may request permission to use customer content shared on social media.
If you reply with the hashtag #morganandreid you grant us permission to feature your content across our website, marketing and social channels, as set out in our User Generated Content Terms of Use.
SECTION 14: PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 15: ERRORS AND INACCURACIES
Occasionally there may be information on our site that contains typographical errors or inaccuracies, including in product descriptions, pricing and availability.
We reserve the right to correct errors and update information at any time. If an error affects an order you have placed, we may cancel the order, and if we do, we will issue a full refund.
SECTION 16: PROHIBITED USES
You are prohibited from using the site for unlawful purposes or infringing intellectual property rights.
We reserve the right to terminate your use of the Service for breaching these Terms.
SECTION 17: MOBILE MESSAGING TERMS
The Morgan & Reid mobile message service is operated by Morgan & Reid. Your use of the service constitutes your agreement to these mobile messaging terms. We may modify or cancel the service or any of its features, and may modify these mobile messaging terms at any time.
By opting in to Morgan & Reid SMS messaging, you agree to receive recurring SMS and text messages from us at the mobile number you provided. Messages may include order updates, account alerts, promotions, and marketing offers such as cart reminders.
You do not need to opt in to SMS to make a purchase. Your consent is not a condition of any purchase with Morgan & Reid. Participation is voluntary.
We do not charge for the service, but you are responsible for any charges and fees for text messaging imposed by your mobile provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your provider for details.
You can opt out at any time by replying STOP to any message or clicking the unsubscribe link in any text message. You will receive a one-time opt-out confirmation message. No further messages will be sent unless you re-subscribe.
For support, email hello@morganandreid.com.au.
We may change the phone number used to send messages at any time and will notify you of any changes. Messages sent to a previous number after a change may not be received, and we are not responsible for honouring requests made to old numbers.
Except where required by the Australian Consumer Law, we are not liable for delayed, failed, or misdirected messages, or for any errors in message content. Wireless carriers are not liable for delayed or undelivered messages.
You agree to provide a valid mobile number. If you change your mobile number, you will need to re-subscribe with your new number.
Phone numbers collected for SMS messaging are used solely to send the messages described above. We do not sell or share phone numbers or text messaging opt-in data with third parties for their own marketing purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
To see how we collect and use your personal information, please see our Privacy Policy.
SECTION 18: PROMOTIONS
From time to time Morgan & Reid may run promotional campaigns, giveaways or discounts.
Promotion terms will be outlined in the relevant campaign.
SECTION 19: LIABILITY
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or any guarantee, condition or warranty that cannot lawfully be excluded or limited.
Subject to that, and to the extent permitted by law:
- we do not guarantee that your use of our website will be uninterrupted, timely or error free; and
- we, our directors, employees, agents, contractors, suppliers and service providers are not liable for any indirect or consequential loss arising from your use of the website.
SECTION 20: INDEMNIFICATION
To the extent permitted by law, you agree to indemnify Morgan & Reid against any claim arising from your breach of these Terms, except to the extent the claim is caused by our own breach or negligence.
SECTION 21: SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, that provision will be removed and the remaining provisions will remain enforceable.
SECTION 22: TERMINATION
These Terms remain effective unless terminated by either you or us.
SECTION 23: ENTIRE AGREEMENT
These Terms, together with the policies referred to in them, constitute the entire agreement between you and Morgan & Reid.
SECTION 24: GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.
SECTION 25: CHANGES TO TERMS
We reserve the right to update or change these Terms at any time. The updated version will be posted on this page with a new "Last updated" date. Changes do not affect orders placed before the change.
SECTION 26: CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Morgan & Reid
Pomide Pty Ltd as trustee for the Neocleous Family Trust, trading as Morgan & Reid
ABN 24 330 903 714
Email: hello@morganandreid.com.au
Post: PO BOX 3036, Blakehurst NSW 2221, Australia